Frequently Asked Questions

I bought my tickets but…

I need to reschedule

To reschedule your tickets, please visit our Change of Date Request page.


Dates and tickets are subject to availability. Requests must be made a minimum of 48 hours prior to your scheduled attendance time.


If you purchased the Flex option, you won’t be charged for your reschedule.

If you have not purchased the Flex option, a $9.99 fee plus tax will be applied per ticket to change the date or time.

Last-minute Change of Date requests will not be honored. 

In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 48 hours from your scheduled time slot.

I want to upgrade or downgrade

Please contact our box office to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets, and we don’t know why you would want to!

I want to change the name on them

The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.


Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

I never received them

If you have purchased tickets to Immersive Disney Animation directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.

If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

Please check your spam/junk folder before contacting the box office.

Ticket Info

Group tickets

A group discount is available for groups of 10 or more. Please visit our group ticket page for pricing and availability.


For groups larger than 50 people, please contact our box office for assistance.

Authorized ticket sellers

Should you have purchased tickets for our exhibit from any site other than those listed below, please contact our box office for verification.


Authorized Ticket Partners To Immersive Disney Animation


Other partner sites may have promotions and access to tickets, but these should redirect you to our website for purchase.

Ticket types & prices

VIP and VIP Family & Friends 

Each ticket includes: Skip The Line, VIP Souvenir Laminate, an Immersive Disney Animation Print, a collectible Immersive Disney Animation cup, an Interactive Wristband, FLEX (reschedule your visit free of charge*), Free Return Visits*, and Experience Admission.

Please note for Family & Friends, a minimum of 4 tickets must be purchased.

* Flexibility to change the date and time of your event up to 48 hours in advance of your scheduled attendance free of charge (subject to availability and ticket price differences).

** Entitles VIP guests to return within 30 days of initial VIP attendance – Admission only (no further VIP perks will be issued). Max. of 1 return visit per day. Not applicable on Saturdays. No booking required. Subject to operating hours and availability (please check the calendar on our website before your visit). This offer is only valid for the original party which attended- this re-entry perk is not transferable to new guests. The person who purchased the tickets, and whose name appears on them, will be required to present ID for entry. We reserve the right to end this perk without notice.

PREMIUM [PLUS] and PREMIUM [PLUS] Family & Friends

Each ticket includes: an Immersive Disney Animation Print, an Interactive Wristband, and Experience Admission.

Please note for Family & Friends, a minimum of 4 tickets must be purchased.

BASIC and BASIC Family & Friends 

Each ticket includes: Experience Admission only.

Please note for Family & Friends, a minimum of 4 tickets must be purchased.

This exhibit can be enjoyed by people of all ages, from Bambis to Geppettos!

Guests under the age of 14 must be accompanied by an adult (aged 21+).

Babes in arms (under 2 years old) can attend free of charge. Children aged 2+ require a ticket to attend. 

Ticket prices:

Prices start at $34.99.

Please click here to visit our event calendar and view the various prices available on the day you’re interested in attending. 

All tickets are subject to applicable taxes and fees. Ticket prices are subject to change. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office.


We do not offer any other discounts or promotions at this time. We do, however, offer tickets at a reduced price during our quieter (Off-Peak) hours of operation.

Exhibit Info

Prohibited & permissible personal items

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the exhibit.



Backpacks, luggage, and duffle bags

Paints and aerosols

Indelible markers

Weapons of any type

Outside food and beverages (including alcohol)

Food of any type is not permitted in the gallery

Any item deemed by exhibit security or venue management to be inappropriate

Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted

Camping chairs




Walkers, mobility scooters, and other mobility aids


Cameras (still/video)


Service animals: For non-traditional service animals please contact us before your visit.


Prohibited items will not be stored by venue management or on site.

Immersive Disney Animation reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.



Dedicated accessible parking is available close to the venue. Please see our Parking Map for exact locations of accessible parking.


Courtesy telephone

A courtesy telephone is available for local phone calls at the east entrance as well as the central information desk.


Drinking Fountains

Accessible water fountains are located throughout the venue.



All levels of the EXPO Centre are accessible by Elevator. Please see our Venue Layout for elevator locations.


Personal assistive mobility devices

The Edmonton EXPO Centre takes into account physical limitations and provides limited access to wheelchairs for transport to and from vehicles onsite as well as during emergency situations. If you require this transport to or from a vehicle onsite, please talk to a parking attendant or guest experience staff member upon arrival and they will assist you to the best of their capacity.

If you require a wheelchair or motorized scooter for an extended period of time at our venue, you may bring your own or contact a third party wheelchair rental service. Some of local rental centers, like Healthcare Solutions and MedMobility, can deliver to our facility for a fee.


Service animals

Licensed Service and guide animals are permitted in all public areas and at all times.


Exhibit hours

The exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of the last entry time of the day.  For entry times, please see the ticketing calendar when you click BUY TICKETS.

Location, parking & transit

Automated parking

  1. Pull a ticket upon entry to lift the parking gate arm
  2. Bring your ticket inside to pay for your parking at any time during your visit at the pay-on-foot stations located inside.
  3. Insert your validated ticket into the parking exit machine and the gate arm will raise and allow you to drive out.

Remember to take your parking ticket inside with you!


Getting Here
Light Rail Transit (LRT)
The Edmonton EXPO Centre is connected by outdoor pedway to the Coliseum LRT Station, capable of shuttling guests back and forth from downtown within minutes. Please see Edmonton LRT Service for further information and schedules.


Bus Transit
Guests can access the Coliseum Transit Centre by passing through the Coliseum LRT Station. Please see Edmonton Transit System for further information and schedules.


Onsite Parking
The Edmonton EXPO Centre is located minutes away from major thoroughfares and features over 3,800 parking stalls. Public entrances are located at 116 Avenue and 73 Street. Exhibitors can enter through the 79 Street entrance. To avoid lineups at our 116 Avenue entrance, we encourage guests to use the 73 Street entrance during large events at our venue.

Please call (780) 471-8117 if you require parking assistance for an event.


Parking and Grounds Map

Sensory-Friendly Viewings

During sensory-friendly viewings, the sensory input of the show is reduced to offer a relaxed environment and judgment-free zone for viewers with special needs.


Adaptations include:

– Reduced sound volume

– Reduced capacity

– Comfortable gallery lighting at all times, and no blackouts

– Sensitivity warnings for content (emailed to guests before viewing)

– Quiet areas outside the gallery where you can take a break from the show


For more information, and to check available time slots, click here.