We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the exhibit.

Prohibited

Backpacks, luggage, and duffle bags

Paints and aerosols

Indelible markers

Weapons of any type

Outside food and beverages (including alcohol)

Food of any type is not permitted in the gallery

Any item deemed by exhibit security or venue management to be inappropriate

Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted

Camping chairs

Tripods

Permissible

Walkers, mobility scooters, and other mobility aids

Strollers

Cameras (still/video)

Service animals: For non-traditional service animals please contact us before your visit.

Prohibited items will not be stored by venue management or on site.

Disney Animation: Immersive Experience reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

Exhibit & Venue

The venue is wheelchair accessible. The accessible entrance is past the main entrance and up the alley between the building and the restaurant "Basile". This entrance takes you to the retail section where a team member will meet and direct patrons to the gallery.

There are 2 wheelchairs available on site, offered on a first-come, first-serve basis.

Parking

There aren’t dedicated accessible parking spots at this venue. Drop-offs can be made at the main entrance.

Sensory Advisory

This experience may contain bright and flashing lights that may cause discomfort for people with photosensitive epilepsy. There may also be loud music and effects. Viewer discretion is advised.
Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

Seating & Mobility Aids

Wheelchairs, walkers, and scooters are all permitted.

Support Persons

Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to their support person while on the exhibit premises.

Service Animals

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

Masks

Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.

We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

Bathrooms

There are two washroom locations: the main washroom is to the left by the exhibit entrance (not the gallery). The others are accessed through the double doors, then turn right to a hallway and through another set of doors, down the spiral staircase to the basement where washrooms are located. There is a single ADA washroom before you enter the gallery.

The exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of the last entry time of the day. For entry times, please see the ticketing calendar when you click BUY TICKETS

Location

Lighthouse ArtSpace Boston is located at The Castle, 130 Columbus Avenue, Boston MA 02116.

Parking

There is no on-site parking available. The closest public parking lot is behind the venue at 109 Arlington Street (Laz Parking). There is a parking garage at 200 Stuart Street and at 155 Columbus Avenue. There is also limited metered street parking in the vicinity of the venue.

Directions & Transit Information

The venue is accessible by two buses: the 9, which stops at Arlington @ Isabella, and the 39 which stops at the Back Bay subway station. The venue is also accessible by subway: the Orange line stops at Back Bay, just two blocks from the venue.

Directions, if coming from outside the city:

Get on the Boston Tpke (RT-9).

From there get onto I-90 (Mass Pike) toward Mass Pike/Boston.

Take exit 133 toward Copley Sq. onto RT-9.

Turn right onto Clarendon St (RT-28).

Turn left onto Columbus Ave (RT-28) and proceed for 0.2 miles.