This policy describes the types of information Lighthouse Immersive, Inc. (“Lighthouse Immersive” or “Company” or “We”) may collect from you or that you may provide when you visit our websites at:
(each our “Website” or “Site”) and our practices for collecting, using, maintaining, protecting, processing, and disclosing that information. No Website is owned or operated by Disney companies. By accessing or using each Site, you agree to this Privacy Policy.
Changes and updates: Our Privacy Policy may have changed since your last visit. You should review our Privacy Policy and Terms of Use each time you visit one of our Sites. Each time you use our Sites you have agreed to the current Privacy Policy and latest Terms of Use posted on our Sites.
International Users (EU/EEA/UK/Switzerland): If you are located in the European Economic Area (EEA)—including Italy—the United Kingdom, or Switzerland, additional terms apply to you under the General Data Protection Regulation (GDPR) and similar laws. These terms are integrated throughout this Policy (see, e.g., Legal Basis for Processing, Your GDPR Rights, International Data Transfers, Children’s Privacy in the EU, and EU Representative).
This policy applies to information we collect:
It does not apply to information collected by:
WE DO NOT KNOWINGLY PROCESS INFORMATION REGARDING CHILDREN
If you are not at least 18 years old please do not use this Site to purchase tickets or merchandise. For more information about children’s online privacy in the U.S., please visit the Federal Trade Commission’s resource page: https://www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online.
Children’s Privacy in the EU/EEA: If you are located in the EU/EEA (including Italy), you must be at least 16 to provide consent for online services (or the lower age allowed by your Member State, but never below 13). Please do not use this Site to purchase tickets or merchandise if you are below the applicable age.
We do not knowingly collect information about children under these ages. However, when a person visits our website, our site automatically collects IP addresses. If a parent or legal guardian believes that we have been provided with information about their child in violation of this section, please contact us at: marketing@lighthouseimmersive.com.
Categories of information and sources of that information
Category | Examples | Source |
Identifiers and other personal information | Name, alias, IP address, email address, phone number, signature, credit card or other payment information (payment information is stored only by our payment processor and our third party fraud detection service provider) | You when you visit, or make a purchase; or the person that sent you a gift from our Site |
Other Personal Information | Phone number, signature, credit card or other payment information (payment information is stored only by our payment processor and our third party fraud detection service provider) | You or the person that sent you a gift from this Site |
Internet and other network activity | Browsing history, browser type, IP address, device used to connect to this Site, search history, your interaction with the Website, including dates and times, which advertisements you clicked on, the site you may have used to link here | Automated Technology such as cookies, Google Analytics and web beacons |
Your consent, selections and elections | Your opt-out selections regarding advertising, cookie preferences | You |
Opting out of tracking on iOS Devices: If you access our Site using an iOS device, you can opt out of in-app tracking by going into your device privacy settings.
Gifts: If you are purchasing a gift for someone, and you give us that person’s information for delivery of tickets or shipping, we are relying on you to make sure you have the right (and consent where required by law) to provide to us the recipient’s information.
We do not collect or store your credit card number, your gift card information or your debit card information (or other payment method). We use third party providers to do this for us. At present, we use Ticketmaster (Universe.com), Get-in.com, Stripe and Producer360 (TickX) to process payments for us. We also use third party providers to prevent fraud in our transactions. If you use a particular source of funds (for example your ApplePay or PayPal account), those sites and applications will collect your transaction information. These are accounts you created, and you should review the terms of use and privacy policies of those providers that you choose.
When you proceed to check out, or ask us to credit a return, your transaction information, including your name, password, email or other points of contact, and payment information is stored by our third party provider(s). Our service providers that process payments and monitor and detect fraud have certified that they are PCI (payment card industry) data security-compliant, and they have contractually committed to maintain your information in accordance with applicable privacy and security laws. These third party providers are not authorized by us to use the information you provide for your purchases, credits, returns, and account information except to help us do our business with you, or as required by law.
Some web browsers may transmit “do not track” signals to the websites and other online services with which the browser communicates. There is no standard that governs what, if anything, websites and online services should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard for responding is established, we may revisit our policy accordingly.
Types of automated technology and your options:
EU/EEA Cookie Consent (including Italy): For visitors in the EU/EEA, non-essential cookies (analytics, advertising, remarketing) are used only with your prior consent via our Cookie Consent Manager (banner on first visit). You can withdraw consent at any time via the Cookie Consent settings on our Sites. Essential cookies (strictly necessary for the Site to function) are used on the basis of our legitimate interests and do not require consent.
How we use information collected by automated technology: To improve our Website and deliver a better and more personalized service, including to:
We use information that we collect about you or that you provide to us, including any personal information:
Where GDPR applies, we process personal data on one or more of the following legal bases:
We do not engage in automated decision-making that produces legal or similarly significant effects about you.
Certain applications on the lighthouseimmersive.com and lighthouseartspace.com internet sites may require users to provide personal information in order to make a commercial transaction (e.g. purchase tickets to an event), to enter a contest or promotion or to receive marketing information about the instant experience and/or other experiences offered by us. This information is collected either directly by us or our service providers (e.g. payment processors) and is shared with a limited number of service providers to assist us in operating this Site and facilitate your commercial transactions with us.
Email: You will be enrolled in our email lists by purchasing a ticket or signing up on our website(s) unless you choose to opt out. Your email address is required to complete your online order. Your email address will be used to send you an electronic receipt, your tickets, as well as show reminders and information about changes to the show and/or health requirements for attendees. You may opt out of marketing emails at any time using the unsubscribe link in any marketing email or by emailing marketing@lighthouseimmersive.com.
GDPR note (EU/EEA): We send electronic marketing communications to EU/EEA residents only with prior consent. You may withdraw consent at any time (this does not affect the lawfulness of prior processing).
SMS: By signing up on lighthouseartspace.com or selecting the SMS opt-in checkbox at checkout you confirm you would like to join Lighthouse Interactive SMS mailing list and agree to the terms presented at sign up. Message frequency may vary. Msg & Data Rates May Apply. To opt out text STOP. Information collected via SMS opt-in will not be sold, rented or shared. (EU/EEA: SMS marketing is sent only with your express consent; you can withdraw consent at any time.)
Lighthouse Immersive provides a number of free email-based communications. You will be advised at time of collection (whether when purchasing tickets or merchandise) how your information will be used and you may opt-out from that use at any time.
As a service to our customers, event-related emails will be sent both in advance and after a performance they have purchased tickets to highlight key information about the performance (e.g. any health-related requirements, changes in hours or dates or otherwise). If you opt out of messages related to your selected performance or event, you may not receive important information about the event.
Any electronic correspondence sent to you by Lighthouse Immersive will always offer you the option to be removed from the e-mail/electronic mailing list.
An email address is required when making a purchase online through lighthouseimmersive.com and lighthouseartspace.com internet sites in order to complete the transaction. Email addresses provided through this are used to send you a confirmation of your transaction, pre-show reminders, post show thank you emails and special offers/E-News emails. You may unsubscribe at any time via the unsubscribe link in our emails or by emailing marketing@lighthouseimmersive.com.
Under Canada’s Anti-Spam legislation (CASL), individuals can be sent commercial electronic messages from an organization with whom they have an existing business relationship or who have expressly opted-in to receive communications.
Lighthouse Immersive may occasionally present a special contest or promotion on its websites or through media companies. When you participate in a contest with a third party for one of our events, you may be asked to opt in to receive marketing materials about our events and exhibitions. If you opt in, your contact information may be shared with us by that media company. For contests run by us, to qualify for entry, we may ask you to provide personal information (i.e. name, address, phone number and other demographic information). If we plan to share that information with other participating partners, we will provide a statement to that effect at the time of collection. We strongly suggest you read any rules and regulations that are provided for contests and promotions to determine how your information is to be used.
For reasons of security, credit card information is not stored on our web server. We will retain order information (not including payment information) for our records, but this information is never shared with third parties except service providers acting on our behalf. We use third party payment processors to collect and process your payment information. These third parties comply with the Payment Card Industry (PCI) Data Security Standards.
Our site includes links to other websites whose privacy policies we don’t control, nor do we control what they collect from you and how they use your information. Once you leave our servers (check the URL in your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. Lighthouse Immersive is not responsible for the privacy practices or the content of such websites, nor the use of your information that you may provide to them.
We do not sell your personally identifiable information to third parties. The only exception to this is Onward Transfers (see below).
Aggregated, anonymous information: We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. Several third-party tools that we use will hash your personal information and we cannot re-identify that information with you individually. We also provide anonymized, aggregated information to Disney companies for Disney-licensed events. This information does not contain any of your personal information.
How long we keep your information: We retain your information for only as long as needed for the purposes described in this Privacy Policy, for our own administration and internal business purposes, and for any periods mandated by law. If you do not interact with us for twelve (12) months (e.g., by purchasing tickets or opening our emails), we will remove you from our marketing database. You can also request erasure at any time (see Your Rights below).
Lighthouse Immersive may occasionally present a special contest or promotion on its websites or with third party companies. To qualify for entry, we or the third party contest manager may ask you to provide personal information (i.e. name, address, phone number and other demographic information). If we plan to share that information with other participating partners, we will provide a statement to that effect at the time of collection. We strongly suggest you read any rules and regulations provided for contests and promotions to determine how your information is to be used.
We strive to provide you with choices regarding the personal information you provide to us.
Our online advertising: You can opt out of receiving advertising from us by using the unsubscribe link in any marketing email or by emailing marketing@lighthouseimmersive.com. Some platforms we use to provide advertising may also allow you to opt out within their settings.
Continued communication after you opt-out: We may still send you correspondence about a purchase you made, to verify your identity before honoring a privacy request, to enforce our rights, or to alert you of suspected or actual fraud or security issues.
We may disclose personal information that we collect or that you provide as described in this privacy policy:
We may also disclose your personal information:
This Privacy Policy explains what information we collect, how we use it, where we obtain it, and with whom we share it. We also explain our security practices, how to correct your information, and how to contact us about disputes.
You have the following rights under GDPR (and UK GDPR/FDPA equivalents):
How to exercise your rights:
Email marketing@lighthouseimmersive.com or write to: Lighthouse Immersive, 1 Yonge Street, Toronto, ON, M5E 1W7, Canada. We will verify your identity before processing requests and respond within the timeframe required by applicable law.
Right to lodge a complaint:
You may lodge a complaint with your local supervisory authority. In Italy, the authority is the Garante per la Protezione dei Dati Personali (www.garanteprivacy.it).
We are based in Canada and operate infrastructure in the United States.
Our third-party processors (e.g., Stripe, Universe/Ticketmaster, Mailchimp, Google, Meta, TikTok) may also process personal data in the United States or other countries under SCCs or equivalent safeguards.
For all users of our Site, regardless of where you are located, we have implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on servers behind firewalls. Our servers are encrypted.
Unfortunately, the transmission of information via the internet is not completely secure. Although we use reasonable measures intended to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. To the fullest extent allowed by law, any transmission of personal information is at your own risk. Except where the law mandates otherwise, we are not responsible for circumvention of any privacy settings or security measures contained on this Site.
We retain your personal information only as long as necessary for the purposes described in this Privacy Policy, for our own administration and internal business purposes, and for any periods mandated by law. If you do not interact with us for twelve (12) months (e.g., by purchasing tickets or opening our emails), we will remove you from our marketing database. We may retain certain transaction records as required by law or for legitimate business purposes (e.g., tax, accounting, fraud prevention).
Data Controller: Lighthouse Immersive
Primary Contact (all regions):
EMAIL: marketing@lighthouseimmersive.com
EU Representative (GDPR Article 27 Contact):
EMAIL: marketing@lighthouseimmersive.com
(Use this address for GDPR inquiries if you are located in the EU/EEA, including Italy.)
If you are located in the EU/EEA, you may also contact your local supervisory authority. In Italy, the supervisory authority is the Garante per la Protezione dei Dati Personali (www.garanteprivacy.it).
To exercise your rights (access, portability, correction, deletion, objection/restriction where applicable):
Only you, or someone legally authorized to act on your behalf, may make a verifiable request related to your personal information (you may also make a request on behalf of your minor child where lawful). The request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information (or an authorized representative), and describe your request with sufficient detail to allow us to understand and respond. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response timing and format: We endeavor to respond within the time frame required by applicable law. If we require more time, we will inform you of the reason and extension period in writing. Any disclosures we provide will cover the relevant period prescribed by law. For data portability requests, we will select a format that is readily usable. We do not charge a fee unless a request is excessive, repetitive, or manifestly unfounded.
Non-discrimination: We will not discriminate against you for exercising any of your privacy rights.
Cookies are used on this website. Some are essential, while others help to improve the online offer and operate economically. You can accept this or reject it by clicking on the “Functional only” button, as well as adjust these settings again at any time.
Essential cookies enable basic functions and are necessary for the proper functioning of the website.
Statistics cookies allow us to record the flow of visitors and user behavior on our site for the continuous improvement of our offer.
We use cookies to optimise site functionality and give you the best possible experience. See cookie policy.
