Frequently Asked Questions

I bought my tickets but…

I need to reschedule

We are unable to reschedule tickets.

I want to upgrade or downgrade

Unfortunately, we cannot upgrade or downgrade tickets.

I want to change the name on them

The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

I never received them

Please check your spam/junk folder for an email from AXS.

Alternatively, you can download the “AXS Tickets” app from the App Store or Google Play, and follow the prompts. Should you still not be able to see your tickets, please contact the Calgary Stampede Ticket Office at tickets@calgarystampede.com or 403-269-9822.

Ticket Info

Group tickets

A group discount is available for groups of 10 or more. Please visit our group ticket page for pricing and availability.

For groups larger than 50 people, please contact our box office for assistance.

Authorized ticket sellers

Should you have purchased tickets for our exhibit from any site other than those listed below, please contact our box office for verification.

Authorized Ticket Partners To Immersive Disney Animation:

calgarystampede.com

Other partner sites may have promotions and access to tickets, but these should redirect you to our website for purchase.

Ticket types & prices

VIP Friends & Family Tickets

Starting at $72.00 per ticket. Each ticket includes: Skip The Line, VIP Souvenir Laminate, an Immersive Disney Animation Print, a Collectible Immersive Disney Animation Cup, an Interactive Wristband, 1 Free Return Visits*, and Experience Admission.

Please note for Family & Friends, a minimum of 4 tickets must be purchased.

* Entitles VIP guests to return for 1 free visit within 10 days – outside of Stampede* – of initial VIP attendance. Return visits include admission only (no further VIP perks will be issued). Not applicable on Saturdays. No booking required. Subject to operating hours and availability (please check the calendar on our website before your visit). This offer is only valid for the original party which attended – this re-entry perk is not transferable to new guests. The person who purchased the tickets, and whose name appears on them, will be required to present ID for entry. We reserve the right to end this perk without notice. *Please note, during Stampede Time, revisits do not include Park Admission.

Premium Friends & Family Tickets

Starting at $42 per ticket. Each ticket includes: an Immersive Disney Animation Print, an Interactive Wristband, and Experience Admission.

Please note for Family & Friends, a minimum of 4 tickets must be purchased.

Basic Friends & Family Tickets

Starting at $34 per ticket. Each ticket includes Experience Admission.

Please note for Family & Friends, a minimum of 4 tickets must be purchased.

VIP Tickets

Starting at $86 per ticket. Each ticket includes: Skip The Line, VIP Souvenir Laminate, an Immersive Disney Animation Print, a Collectible Immersive Disney Animation Cup, an Interactive Wristband, 1 Free Return Visits*, and Experience Admission.

* Entitles VIP guests to return for 1 free visit within 10 days – outside of Stampede – of initial VIP attendance. Admission only (no further VIP perks will be issued). Not applicable on Saturdays. No booking required. Subject to operating hours and availability (please check the calendar on our website before your visit). This offer is only valid for the original party which attended – this re-entry perk is not transferable to new guests. The person who purchased the tickets, and whose name appears on them, will be required to present ID for entry. We reserve the right to end this perk without notice.

Premium Tickets

Starting at $51 per ticket. Each ticket includes: an Immersive Disney Animation Print, an Interactive Wristband, and Experience Admission.

Basic Tickets

Starting at $42 per ticket. Each ticket includes Experience Admission.

Discounts

At the moment we don’t have any discount codes or promotions for Immersive Disney Animation Calgary. You can sign up for our mailing list and follow us on social media to be the first to find out about offers and promotions.

Exhibit Info

Prohibited & Permissible Personal Items

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the exhibit.

Prohibited

  • Backpacks, luggage, and duffle bags
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Outside food and beverages (including alcohol)
  • Food of any type is not permitted in the gallery
  • Any item deemed by exhibit security or venue management to be inappropriate
  • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
  • Camping chairs
  • Tripods

Permissible

  • Walkers, mobility scooters, and other mobility aids
  • Strollers
  • Cameras (still/video)
    Service animals: For non-traditional
  • service animals please contact us before your visit.
  • Prohibited items will not be stored by venue management or on site.

Immersive Disney Animation reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

Please note: Registered service animals are permitted, but Stampede Park cannot accommodate your pets. Please leave them at home or make arrangements to house them at a kennel.

Accessibility

Stampede Park is committed to providing venues where everyone feels comfortable and has an enjoyable and safe experience. Stampede Park complies with regulations and laws governing accessibility that include dedicated, accessible parking spaces, paved pedestrian pathways to Calgary’s light rail transit system (C-Train) station and taxi and ride-hailing areas, designated drop-off locations, accessible paths to all venues, elevator access at all public event spaces, centrally located washroom facilities, all with accessible stalls and baby-change facilities, and several with family rooms, and service animals welcomed in all areas with a valid Service Dog Identification Card.

For more information, please click here.

Exhibit hours

The exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of the last entry time of the day. For entry times, please see the ticketing calendar when you click BUY TICKETS.

Location, parking & transit

Location:

The venue for Immersive Disney Animation is located in Hall F of the BMO Centre. The address to the BMO Centre is 20 Roundup Way SE, Calgary, AB T2G 2W1.

Parking:

Parking at Stampede Park is available year-round for $18 payable in cash, Debit, Visa, Mastercard, or American Express.

For more information, please click here.