Frequently Asked Questions

Please read through the following before purchasing your tickets.

Sales Channels

Guests are encouraged to purchase tickets online to ensure availability. Walk-in purchase will be subject to availability with 100 baht surcharge for each price category.

Age restrictions
  • Admission is free for children below 1 year old.
  • Children 1 year old and above must purchase a ticket for admission.
  • All children below 12 years old must be accompanied by a parent or guardian.
How to redeem a discount:

Here is a step-by-step guide on how to redeem a discount code:

  1. Click on “Book Tickets”.

  2. Select a date and time, and click on “Buy Now”.

  3. Accept the terms and conditions, and click on “Buy Ticket”.

  4. Select the ticket type you want.

  5. Select the number of tickets you want, and click on “Book Now”.

  6. Select “Discount 20%”.

  7. Enter the code BK20FROZEN.

  8. Click on “Apply”.

  9. The discount will be added to your cart.

  10. Proceed with checkout.

The Experience

What can I expect from Immersive Disney Animation?

Discover a new way to enjoy the world of Disney and immerse yourself in the different animations including Frozen, The Little Mermaid, The Lion King, Zootopia and may more in this 360-degree, digital show.

What is included in the tickets?

Each ticket grants access to an RFID wristband, providing complimentary rental for the duration of the session. These wristbands enhance the experience with special light changing effects. Once done, please ensure to drop off the wristbands at the exit; they are recyclable. Golden and Diamond ticketholders will receive exclusive piece(s) of merchandise, not available for sale at the merchandise shop.

Will there be merchandise for sale?

Yes. Please note that the exclusive merchandise included in the Golden/Diamond ticket experience is not available for sale.

Can I bring my own food and drinks?

Food and beverage are not allowed in the event venue. All food and beverage items will have to be discarded prior to entry.

Will I be able to use the restroom during the exhibition?

Attendee(s) can access restrooms located in the mall during the exhibition. We encourage attendees to use the restroom before entering the event venue to avoid formation of long queues and/or waiting time. Please note that no extension of time will be provided.


Do I need to buy a ticket for my infant or young child?

We offer free admission for infant in arms and children below 90cm in height. However, children measuring 90cm or above must have a purchased ticket for admission.

What time do I need to arrive before the exhibition?

It is recommended that you arrive 5-10 minutes before the time stated on your ticket.

What happens if I arrive late?

Your ticket will still be valid for 90 minutes from the start time indicated, depending on your time of arrival, you may miss certain components of the experience. Please come on time!

Can I take photos or record the experience?

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

What do I do if I have any questions about accessibility / special accommodations?

The venue is accessible to wheelchairs and pram. Please note that prams will not be allowed within the exhibition space.

Will lockers be available for depositing belongings?

Unfortunately, lockers will not be available for this exhibition. We encourage you to minimize the belongings you bring along.